Effective Leadership Skills Fundamental Techniques in Handling People -
Don't criticize, condemn or complain. -
Give honest and sincere appreciation. -
Arouse in the other person an eager want. Six ways to make people like you -
Become genuinely interested in other people. -
Smile. -
Remember that a person's name is to that person the sweetest and most important sound in any language. -
Be a good listener. Encourage others to talk about themselves. -
Talk in terms of the other person's interests. -
Make the other person feel important - and do it sincerely. Win people to your way of thinking -
The only way to get the best of an argument is to avoid it. -
Show respect for the other person's opinions. Never say, "You're wrong." -
If you are wrong, admit it quickly and emphatically. -
Begin in a friendly way. -
Get the other person saying "yes, yes" immediately. -
Let the other person do a great deal of the talking. -
Let the other person feel that the idea is his or hers. -
Try honestly to see things from the other person's point of view. -
Be sympathetic with the other person's ideas and desires. -
Appeal to the nobler motives. -
Dramatize your ideas. -
Throw down a challenge. Be a Leader How to Change People Without Giving Offense or Arousing Resentment? A leader's job often includes changing your people's attitudes and behavior. Some suggestions to accomplish this: -
Begin with praise and honest appreciation. -
Call attention to people's mistakes indirectly. -
Talk about your own mistakes before criticizing the other person. -
Ask questions instead of giving direct orders. -
Let the other person save face. -
Praise the slightest improvement and praise every improvement. Be "hearty in your approbation and lavish in your praise." -
Give the other person a fine reputation to live up to. -
Use encouragement. Make the fault seem easy to correct. -
Make the other person happy about doing the thing you suggest. |
No comments:
Post a Comment